To return any faulty products to us, please email us at firstname.lastname@example.org, quoting your order number and marking the subject of your email with "RETURNS". If your request for return is accepted, you will be contacted via email with a returns number and further instructions. You will required to pack the items in the same way that they were dispatched to you.
Please enclose the invoice and delivery note along with your returns number and send to:
LOWER LODGE CANDLES
UNIT 10, CHICHESTER TRADE CENTRE
When returning items it is strongly recommended to obtain proof of posting as we cannot accept responsibility for items lost in transit. For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
For more information, please view our Terms Of Sale.