Shipping & Returns

 

We offer two delivery options for your purchases through the Lower Lodge Candles website.

Standard delivery for orders under 2kg and free 24-hour tracked delivery for all UK orders over £40.00.

 

Stock permitting, all orders are usually dispatched within 48 hours. In the event that an item is unavailable, we will notify you via email.

 

 

Standard delivery

£3.99

(per delivery address) - UK mainland only

Please allow 3 - 5 working days for your delivery

This is only available to orders under 2kg. For orders over 2kg, our 24-hour tracked delivery will be the only available shipping method.

 

24-hour tracked delivery

£6.95

(per delivery address) - UK mainland only

Tracked 24-hour delivery.

Orders placed before 12 noon Monday–Thursday will be delivered the next day. Orders placed after 12pm will be delivered within 2 days. FREE for orders to UK over £40.

 


OVERSEAS

 

Unfortunately we are currently unable to ship to the EU due to Brexit restrictions. We are hoping that this may change in the future, so please check back to this page for updates.


RETURNS

 

If you are not entirely happy with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please take extra care to read the product care information which comes with each candle, or refer to our candle care section on the website, as we cannot accept items for a refund or exchange if they have been damaged. If goods are returned after 14 days of receipt, delivery charges will not be refunded. Please note unless the goods are faulty the cost of returning the goods must be met by the customer. Unfortunately this will not be reimbursed by Lower Lodge Candles Ltd.

 

 

MAKING RETURNS

 

To return any faulty products to us, please email us at orders@lowerlodgecandles.com, quoting your order number and marking the subject of your email with "RETURNS". If your request for return is accepted, you will be contacted via email with a returns number and further instructions. You will required to pack the items in the same way that they were dispatched to you.

Please enclose the invoice and delivery note along with your returns number and send to:

 

LOWER LODGE CANDLES

UNIT 10, CHICHESTER TRADE CENTRE

CHICHESTER

WEST SUSSEX

PO19 8ET

 

When returning items it is strongly recommended to obtain proof of posting as we cannot accept responsibility for items lost in transit. For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.