Shipping & Returns

We offer free UK delivery on all orders over £50

Stock permitting, all orders are usually dispatched within 48 hours. In the event that an item is unavailable, we will notify you via email.

Our warehouse is closed on weekends and bank holidays, orders placed during these times will be processed on our return and may experience small delays. Please be aware that during sales and promotions lead times may increase.

Standard delivery

(per delivery address) - England, Scotland & Wales

Please allow 1 - 3 working days for your delivery

For orders over 2kg, our 24-hour tracked delivery will be the only available shipping method.

£4.95

Standard Northern Ireland Delivery

(per delivery address) - Northern Ireland

Please allow 2 - 5 working days for your delivery

For orders over 2kg, our 24-hour tracked delivery will be the only available shipping method.

£15.49

Standard Guernsey, Jersey and Scottish Highlands Delivery

(per delivery address) - Guernsey, Jersey and Scottish Highland

Please allow  2 - 5 working days for your delivery

For orders over 2kg, our 24-hour tracked delivery will be the only available shipping method.

£16.95

Overseas

Unfortunately we are currently unable to ship to the EU due to Brexit restrictions. We are hoping that this may change in the future, so please check back to this page for updates.

Returns

If you are not entirely happy with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please take extra care to read the product care information which comes with each candle, or refer to our candle care section on the website, as we cannot accept items for a refund or exchange if they have been damaged. If goods are returned after 14 days of receipt, delivery charges will not be refunded. Please note unless the goods are faulty the cost of returning the goods must be met by the customer. Unfortunately this will not be reimbursed by Lower Lodge Candles Ltd.

Making Returns

To return any faulty products to us, please email us at orders@lowerlodgecandles.com, quoting your order number and marking the subject of your email with "RETURNS". If your request for return is accepted, you will be contacted via email with a returns number and further instructions. You will required to pack the items in the same way that they were dispatched to you.

Please enclose the invoice and delivery note along with your returns number and send to:

UNIT D, MAIN WAREHOUSE, GRAVEL LANE, CHICHESTER, WEST SUSSEX, PO19 8PQ

 When returning items it is strongly recommended to obtain proof of posting as we cannot accept responsibility for items lost in transit. For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

How long will my return take to process?

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week, but it may take up to 2 weeks.

For more information, please view our Terms Of Sale.