Our Stores

We are always looking for friendly, committed individuals who are passionate about home fragrance to join our growing team.

Retail Manager

Lower Lodge Candles is an independent, family run business, passionate about candles and all things home fragrance. Since 2011 we have specialised in hand-poured luxury scented candles and diffusers. We have 2 beautiful shops located in Surrey and West Sussex. 

An exciting opportunity has arisen for a Retail Manager to join the team, based in Fernhurst!

The job in a nutshell 

As a Retail Manager at Lower Lodge Candles, you will be responsible for overseeing the daily operations of our retail stores. Your primary focus will be on driving sales, enhancing the customer experience, and effectively managing a team of dedicated retail professionals.

Key Responsibilities 

  • Manage and motivate a team to increase sales and ensure efficiency
  • Manage stock levels and assist in key decisions about stock control (with team) 
  • Analyse sales figures
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
  • Provide or organise training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Resolve health and safety, legal and security issues
  • Respond to customer complaints and comments
  • Organise special promotions, displays and events including Christmas markets, fairs or any other retail opportunities
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
  • Deal with sales, as and when required
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
  • Initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market

What you need to be successful 

  • Proven experience in retail management 
  • Excellent customer service skills
  • Ability to remain calm in stressful situations
  • Ability to accept criticism and work well under pressure
  • Ability to work well with others
  • Leadership skills
  • To enjoy working with other people
  • Sensitivity and understanding
  • Ability to sell products and services
  • To be able to use a computer and the main software packages competently

Salary & Benefits  

As well as a great salary, additional benefits will include:

  • 25 days holiday, plus a day off for your birthday  
  • Discount on our great products from our retail shops and our website. 
  • Health Cash Plan where you can claim cashback on treatments such as optical, dental and physiotherapy. 
  • Flexible working patterns and hybrid working  

This is a fantastic opportunity for an individual to play a key role in the growth of this exciting company. 

If you are looking for an immediate challenge, please apply today.