Shipping & Returns

SHIPPING

We offer two delivery options for your purchases through the Lower Lodge Candles website and a free tracked 48 hour delivery service for all UK orders over £40.00.

Stock permitting, all orders are usually dispatched within 48 hours. In the event that an item is unavailable, we will notify you via email.

 

FLAT RATE STANDARD DELIVERY 

£3.99 (per delivery address) - UK mainland

Please allow 5 working days for your delivery. (Monday to Friday only)

This is only available to orders under 2 kilograms. For orders over 2 kilograms, our 48 hour delivery will be the only available shipping method.

 

48 HOUR DELIVERY 

£6.95 (per delivery address) - UK Mainland

Guaranteed delivery of your order within 48 hours provided your order is received by 12 noon. (Monday to Friday only)

This is available for all orders.

 

OVERSEAS:

For all shipping quotes outside of the UK, please email us at sales@lowerlodgecandles.com or send us a message via our contact page.

 

RETURNS 

For the Christmas season, we've extended our usual limit on returns. Any items purchased between 30 October and 24 December 2020 can be returned up until 28 January 2021, if it is unwanted or unsuitable. Please return your item to us unused and in original condition with proof of purchase, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

If you are not entirely happy with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please take extra care to read the product care information which comes with each candle, or refer to our candle care section on the website, as we cannot accept items for a refund or exchange if they have been damaged. If goods are returned after 14 days of receipt delivery will not be refunded. Please note unless the goods are faulty the cost of returning the goods must be met by the customer. Unfortunately this will not be reimbursed by Lower Lodge Candles Ltd.

 

MAKING RETURNS

For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us.

To return any faulty products to us, please email us at sales@lowerlodgecandles.com, quoting your order number and marking the subject of your email with "RETURNS". If your request for return is accepted, you will be contacted via email with a returns number and further instructions.

If you believe there to be a fault with your purchase, please return it to us with proof of purchase, within 30 days and we will either exchange or refund it. We reserve the right to make the decision regarding the product being faulty and will require further information and photographs to understand how the product was used prior to being considered faulty.

You will required to pack the items in the same way that they were dispatched to you.

Please enclose the invoice and delivery note along with your returns number and send to:

Returns

Lower Lodge Candles Ltd,

Lower Lodge,

Vann Road,

Fernhurst,

Haslemere,

GU27 3NH

When returning items it is strongly recommended to obtain proof of posting as we cannot accept responsibility for items lost in transit.

We will only refund or provide an exchange for the costs of postage where the item returned is faulty.