Click and Collect Service

Posted by Daniella Thompson on

We are pleased to announce that we have just launched our new 'Click & Collect' service at two of our shop locations! 


So, how does it work?

Once you are ready to place your order and you have reached the shipping section you will need to choose which location you would like to collect from.

You can choose from either our Chichester or Fernhurst store. This is FREE and available for all orders, big or small.  

Once you have placed an order with us you will receive an email confirmation. We'll then send you another email when your order is ready to collect.

Please do not come to collect before receiving the second email. 

 

Depending on when I place my order, will this affect when I can collect it?

Yes, it does. 

Place your online order before 1pm and we’ll deliver to either our Fernhurst or Chichester store ready for you to collect within 24 hours (Sunday - Friday). 

Place your online order after 1pm and we’ll deliver to either our Fernhurst or Chichester store ready for you to collect within 48 hours (Sunday - Friday). 

Orders placed after 1pm on a Friday will be available to collect on Monday. 

Our click and collect service is available 7 days a week in Fernhurst and 6 days a week in Chichester. Please see find our opening times here:

https://lowerlodgecandles.com/apps/store-locator/all



What do you need to see on collection?

We need to see your order number from your email, and proof of ID. This can be:

  • the payment card you used for the order, or
  • a current photo driver's licence or passport

We cannot release your order without seeing your ID.

We're happy for someone else to collect your order, but the person you've nominated must present your order number and their photo ID (passport or photo driving licence).

We’ll hold your order for 14 days, after which we’ll contact you. If we don't hear from you we will return the order to our warehouse.


Where do I need to go?

We have a dedicated Click and Collect area at Fernhurst so please follow the instructions on site. You do not need to go into the shop at Fernhurst to collect your order. If you are collecting from Chichester please follow the signs for the shop.


Want to find out more about this service, please send us a message and we will be happy to help! 


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